Real Customer Service Problems

REAL CUSTOMER SERVICE PROBLEM This essay outlines what guest portion really is and what ar the tasks associated with it. To understand these problems let us front understand how to define Customer service. Customer service is that process by which a company provides services, provisions to its nodes during a purchase, after the purchase is make and even prior to the purchase. How important a customer is dep culminations upon the deliverance of the typeface of product or service involved. The success of customer service depends upon the employees who cease accustom themselves to what the customers want and give them a service based on that.Thus, if the customer is satisfied, the customer service flourishes. Further, it becomes important to understand the dilemmas that can be faced while serving a customer. The first real problem with customer service is this that, while serving the customer, organizations end up in a trap rather than actually giving the customer the subject matter of the service. Secondly, the tools and techniques used to serve the customer better are misused on a wider scale. And, it so appears that these tools are used to serve the symptom and non the proper sickness.An example can be quoted here of the hospitals that people incline for children. These organizations also believe in customer service and because of that they paint the walls of the childrens ward with clowns and animals and other things that they think might cheer up the kids. entirely what actually happened is, that rather than making the things therapeutic in nature for the children, they end up making the children stir as the children are more scared of clowns and animals than needles and medicines. Thus, here a better customer service would be to lend the walls as plain.A failure to providing proper customer service always results in a low customer loyalty, a low satis particularion of the customer and hence a bad reputation of the organization that causes a g igantic loss. Hence, the proper elements in customer service lie in the fact that which parts of customer service are important and which parts are to be neglected. Also, the services should be provided to those customers who value them and non to those who do not value them. Therefore an alignment is to be maintained between the capabilities of service that are to be provided to the customer as well as the strategies of market place that are being maintained.